FAQ's

How Can I Return My Order?

At Poochero, your satisfaction is our priority. If you have any questions about your order or are not completely happy with it, please don't hesitate to reach out to us at info@poochero.com. Our dedicated customer support team will respond promptly within 24 hours to assist you. 

For further details about our refund policy and other important information, we encourage you to read our comprehensive policies section on here.

Your Trust and satisfaction are essential to us, and we strive to make your shopping experience with us as smooth and enjoyable as possible. 

 Feel free to contact us anytime; we're here to ensure you and your furry friend have a delightful experience at Poochero! 

Is There A Shipping Fee?

Shipping is 100% Free!

How Do I Measure My Dog Before Choosing A Bed?

  1. Length: Measure your dog from the tip of their nose to the base of their tail. Add a few inches to this measurement to allow for some extra stretching room.
  2. Width: Measure your dog at their widest point, usually around their chest or shoulders. This will help determine the bed's width and ensure a comfortable fit.
  3. Height: For dogs that love to stretch out, measure their height from the top of their head to the ground when they are standing or lying down with their paws extended.
  4. Sleeping Style: Observe your dog's favorite sleeping position. If they like to curl up, a round or oval-shaped bed might be a great choice. For dogs that like to sprawl out, a rectangular or square-shaped bed could be more suitable.
  5. Weight: Check the weight capacity of the dog bed to ensure it can support your pup comfortably. It's important to choose a bed that can handle your dog's weight without sagging or losing its shape.

*Tips for Measuring:

Use a soft measuring tape for accuracy and comfort.

Keep your dog calm and relaxed during the measuring process to get the best measurements. 

If your dog is between sizes, opt for the larger size to give them ample space to snuggle in. 

How Do I Measure My Dog for the Perfect Leash Fit?

Step-by-Step Guide:

1. Stay Calm and Measured: Start by ensuring your dog is relaxed and at ease. A positive and soothing environment will make measuring easier. 

2. Use a Flexible Tape Measure: Grab a flexible tape measure for precise and accurate results. In the absence of one, a string or ribbon can be used and measured later with a rule. 

3. Neck Grith Measurement: Take the tape measure and wrap it around your dog's neck where the collar rests. This measurement will give you an essential minimum length for the leash. 

4. Determine Body Length: Next, measure the distance from your dog's collar or harness to the desired point where the leash will reach. Most commonly, leash lengths of 4 feet (120cm) for more control and 6 feet (180cm( for extra freedom during walks are popular choices. 

5. Factor in Size and Behaviour: Consider your dog's size and behaviour when deciding on the leash length. Smaller dogs may prefer shorter leashes, while larger dogs may need more room to roam. 

6. Choose the Right Leash Type: If you opt for a retractable leash, take into account its available length options. Some retractable leashes can extend up to 16 feet (480cm) or beyond. 

7. Prioritize Safety: Ensure the leash is not excessively long to prevent tangling and potential safety hazards during walks. 

8. Test the fit: Once you have your leash, take your dog for a test walk. Evaluate the comfort and convenience for both you and your furry friend. 

 What's the correct way to measure my pup for a harness?

Gather the Right Tools: Before measuring your dog for a harness, have a flexible measuring tape or a string and a ruler on hand. Ensure your dog is calm and relaxed for accurate measurements.

Measure the Neck: Locate the base of your dog's neck, where it meets the shoulders. Wrap the measuring tape or string behind the ears, and note the neck circumference.

Measure the Chest: Find the widest part of your dog's chest, typically just behind the front legs. Wrap the measuring tape or string around the chest and record the chest circumference.

Measure the Length: To measure the length, start from the base of your dog's neck and extend the tape or string along the back to the base of the tail.

Refer to the Size Chart: Consult the harness manufacturer's size chart using the measurements you obtained. Select the size that best matches your dog's measurements, ensuring a snug and comfortable fit.

Try It On: Once you have the harness, fit it on your dog and adjust the straps for a secure fit. You should be able to fit two fingers comfortably between the harness and your dog's body.

Remember to regularly check the harness fit as your dog grows or if their weight changes. A well-fitted harness ensures your dog's comfort and safety during walks and outdoor activities.

If you have any queries or need assistance with measuring your dog for a harness, seek advice from a professional dog trainer or veterinarian.

Measuring your dog accurately is essential to ensure a well-fitting jacket. Here's how to measure your dog for a jacket:

How do I measure my pooch for a jacket?
  1. Get Your Tools:

    • Use a flexible measuring tape for accurate measurements. If you don't have one, a piece of string and a regular ruler can work, but a measuring tape is preferred.
  2. Measure the Neck:

    • Measure the circumference of the neck where the collar usually sits. Allow some room for comfort. Your dog should be able to move its head freely without the jacket pressing too tightly.
  3. Measure the Chest:

    • Measure the widest part of the chest, right behind the front legs. Make sure the tape is snug but not too tight. Add a couple of inches to the measurement to ensure your dog's movements won't be restricted.
  4. Measure the Length:

    • Measure from the base of the neck (where the collar sits) to the base of the tail. This will give you the length of the jacket. Ensure the jacket covers the entire back without being too long to avoid tripping your dog.
  5. Measure the Girth:

    • Measure the circumference of the widest part of your dog's body, which is usually right behind the front legs and around the belly. This measurement helps ensure the jacket won't be too tight around the body.
  6. Check Breed-Specific Considerations:

    • Some dog breeds have unique body shapes. For example, Dachshunds have longer bodies, while Bulldogs have broader chests. If your dog is a specific breed, consider these unique traits while choosing a jacket.
  7. Consider the Weight:

    • Some jackets come in size ranges based on weight. Make sure to weigh your dog and use this information in conjunction with the measurements to choose the right size.
  8. Take Photos:

    • If you're shopping for a jacket online, it might be helpful to take pictures of your dog with a measuring tape to show the measurements clearly. This can assist in choosing the right size when comparing them to the sizing charts provided by the manufacturer.

Remember, it's always a good idea to refer to the specific sizing chart provided by the manufacturer or seller of the jacket you're interested in. Sizes can vary between different brands, so following their guidelines ensures a proper fit for your furry friend.